Version 2026-08-17 · Last updated 17 August 2026 · Effective date: 17 August 2026
This policy forms part of our Terms of Service and uses the same version numbering. The documents you are asked to accept in the app are the Terms of Service and the Privacy Policy.
This Refund Policy explains the circumstances under which Inkrush will provide refunds for subscription payments. We aim to be fair and transparent. If you have a question not covered here, email us at support@inkrush.io.
All new Inkrush accounts include a 14-day free trial. You will not be charged during the trial period. If you cancel before day 14, no charge will ever be made to your payment method. If you do not cancel before the trial ends, your subscription will begin and your card will be charged for the first billing period of whichever billing interval you chose — one month if you chose monthly, or the full year if you chose annual. It is your responsibility to cancel before the trial period ends if you do not wish to be charged.
A monthly subscription is billed at the start of each month. We do not provide pro-rata refunds for unused days within a billing period. If you cancel your subscription, your access will continue until the end of the current billing period, after which your account will revert to a read-only state. You will not be charged again after cancellation. We believe this approach is fair — you get full access for the period you paid for, and you are never charged again after you cancel.
An annual subscription is charged in full, upfront, for the whole 12 months. It is one payment, not twelve. It renews automatically for another 12 months on your anniversary date unless you cancel before then, and we email you a reminder before that happens.
If you cancel an annual plan part way through the year and ask for a refund, here is exactly how we work it out:
We charge you for the months you used at our normal monthly price, and refund you the rest. Complete months are charged in full, and the month you are part-way through is charged only for the days you have actually used. A minimum of one month applies.
You are on Solo annual. You paid A$228.00 for the year. After 4 months you decide to cancel and ask for a refund.
| Step | Amount |
|---|---|
| You paid (Solo annual) | A$228.00 |
| 4 complete months, at the normal Solo monthly price of A$25.00 | − A$100.00 |
| 10 days of the fifth month, charged day by day | − A$8.06 |
| We refund you | A$119.94 |
The annual price is cheaper than paying monthly, so the discount does not carry over to the months you actually used. We would rather say that plainly here than surprise you later.
Two other things worth knowing. First, you are never charged a whole month for a few days — if you cancel on day 3 of month 5, you pay for 4 complete months plus 3 days, not 5 months. The only floor is that a minimum of one month applies. Second, if the months you used come to the same as or more than what you paid, there is nothing left to refund, and we will not send you a bill for the difference.
Refunds go back to the card or payment method you originally paid with, usually within 5 business days of us approving them. Depending on your bank it can take a few more days to appear on your statement.
All prices in this section are in Australian dollars and include GST. Our current monthly prices are A$25.00 for Solo, A$64.00 for Agency and A$129.00 for Agency Pro. If you would prefer to keep your access instead of a refund, you can simply cancel without asking for one and use the service until the end of the year you paid for.
From time to time we update our Terms of Service or Privacy Policy. When the change is material, we ask you to accept the new version before you carry on using Inkrush.
You are free to say no. If you decline, your access is limited to your account settings and your subscription and billing pages, so you can always get to your own account and cancel. If you cancel for that reason, we will refund the unused portion of what you have paid, calculated on a straight pro-rata basis by the number of days remaining — not on the basis in Section 3. We changed the deal, so you should not be out of pocket for it.
The same straight pro-rata basis applies if you cancel because we materially reduced the features you subscribed to. See Sections 10, 17 and 18 of the Terms of Service.
If Inkrush experiences a verified service outage of more than 72 consecutive hours due to a fault on our side (not caused by a third-party platform such as Meta, LinkedIn, or Google), we will provide affected subscribers with a pro-rata credit for the downtime period, applied to their next billing cycle. In cases where the outage is severe and we cannot restore service within a reasonable period, we will offer affected users a full refund for the month in which the outage occurred. For annual subscribers, that means a refund of one month's worth of the annual price, or a pro-rata refund of the remainder of the year if you choose to cancel instead. A service outage is defined as the Inkrush web application being inaccessible or non-functional for the majority of users. Scheduled maintenance windows communicated in advance do not constitute a service failure for the purposes of this policy.
This section is our own commitment. It does not limit what you may be entitled to under the Australian Consumer Law — see Section 8.
If you believe you have been charged in error — for example, if you cancelled before the trial ended but were still billed — please contact us at support@inkrush.io within 14 days of the charge. We will investigate promptly and, if the charge was made in error, issue a full refund within 5 business days. Please include your account email address and the charge date in your message so we can locate the transaction quickly.
All refund requests must be submitted by email to support@inkrush.io. Please include your full name, the email address associated with your Inkrush account, the date of the charge, and a brief description of why you are requesting a refund. We will acknowledge your request within 2 business days and provide a resolution within 5 business days in most cases.
If you are cancelling an annual plan early, say so in your email and we will calculate the refund on the basis in Section 3 and tell you the figure before we process it.
Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you have a consumer guarantee right under Australian law, we will honour it regardless of the terms above. If you are unsure about your rights, you can contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.