Effective date: 1 July 2026
This Refund Policy explains the circumstances under which Inkrush will provide refunds for subscription payments. We aim to be fair and transparent. If you have a question not covered here, email us at support@inkrush.io.
All new Inkrush accounts include a 14-day free trial. You will not be charged during the trial period. If you cancel before day 14, no charge will ever be made to your payment method. If you do not cancel before the trial ends, your subscription will begin and your card will be charged for the first monthly billing period. It is your responsibility to cancel before the trial period ends if you do not wish to be charged.
Inkrush subscriptions are billed monthly. We do not provide pro-rata refunds for unused days within a billing period. If you cancel your subscription, your access will continue until the end of the current billing period, after which your account will revert to a read-only state. You will not be charged again after cancellation. We believe this approach is fair — you get full access for the period you paid for, and you are never charged again after you cancel.
If Inkrush experiences a verified service outage of more than 72 consecutive hours due to a fault on our side (not caused by a third-party platform such as Meta, LinkedIn, or Google), we will provide affected subscribers with a pro-rata credit for the downtime period, applied to their next billing cycle. In cases where the outage is severe and we cannot restore service within a reasonable period, we will offer affected users a full refund for the month in which the outage occurred. A service outage is defined as the Inkrush web application being inaccessible or non-functional for the majority of users. Scheduled maintenance windows communicated in advance do not constitute a service failure for the purposes of this policy.
If you believe you have been charged in error — for example, if you cancelled before the trial ended but were still billed — please contact us at support@inkrush.io within 14 days of the charge. We will investigate promptly and, if the charge was made in error, issue a full refund within 5 business days. Please include your account email address and the charge date in your message so we can locate the transaction quickly.
All refund requests must be submitted by email to support@inkrush.io. Please include your full name, the email address associated with your Inkrush account, the date of the charge, and a brief description of why you are requesting a refund. We will acknowledge your request within 2 business days and provide a resolution within 5 business days in most cases.
Nothing in this Refund Policy is intended to exclude, restrict, or modify any rights you may have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). If you have a consumer guarantee right under Australian law, we will honour it regardless of the terms above. If you are unsure about your rights, you can contact the Australian Competition and Consumer Commission (ACCC) at accc.gov.au.